Understanding our refund process and timelines
Last updated: August 3, 2026
At Temple Connect, we strive to ensure customer satisfaction. This Refund Policy outlines the terms under which refunds are issued for various services booked through our Platform. Refunds are processed back to the original payment method used during booking.
Cancellations made 48+ hours before the scheduled Darshan: Full refund (100%). Cancellations made 24-48 hours before: 75% refund. Cancellations made less than 24 hours before: No refund. If the temple cancels the Darshan due to unforeseen circumstances, a full refund will be issued automatically.
Cancellations made 72+ hours before the scheduled Pooja: Full refund (100%). Cancellations made 48-72 hours before: 50% refund. Cancellations made less than 48 hours before: No refund, as materials and priest arrangements would have been made. If the temple/priest cancels, a full refund is issued.
e-Prasad orders cannot be cancelled once the Pooja has been performed. If the Pooja has not yet been performed, a full refund is available. If e-Prasad is not delivered within 15 days of the Pooja, a full refund will be issued upon complaint.
Hotel refund policies vary by property and are displayed at the time of booking. Generally: Cancellations 7+ days before check-in: Full refund. Cancellations 3-7 days before: 50% refund. Cancellations less than 3 days: No refund. Some hotels may have non-refundable rates, clearly marked during booking.
Cancellations 15+ days before departure: 90% refund. Cancellations 7-15 days before: 50% refund. Cancellations 3-7 days before: 25% refund. Cancellations less than 3 days: No refund. If Temple Connect cancels a tour, a full refund or alternative dates will be offered.
Donations made to temples or charitable causes are generally non-refundable. However, if a donation was made in error (e.g., duplicate transaction), a refund may be requested within 48 hours of the transaction by contacting support with transaction details.
Refunds are processed as follows: UPI payments: 2-3 business days. Credit/Debit cards: 5-7 business days. Net banking: 5-7 business days. Wallets: 1-2 business days. The refund timeline depends on your bank's processing time. Temple Connect is not responsible for delays caused by banking systems.
To request a refund: (a) Login to your dashboard; (b) Go to My Bookings; (c) Select the booking and click "Cancel"; (d) Select the reason for cancellation; (e) Confirm cancellation. The refund will be automatically processed based on the applicable policy. Alternatively, contact our support team at support@templeconnect.com with your booking ID.
The following are non-refundable: (a) Convenience fees and processing charges; (b) Donations (except duplicate transactions); (c) Bookings cancelled after the service has been rendered; (d) Special event or festival bookings (clearly marked as non-refundable at booking time).
If you are unsatisfied with a refund decision, you may escalate the matter to our grievance officer at support@templeconnect.com. We aim to resolve all disputes within 15 business days. Unresolved disputes may be referred to consumer forums as per Indian law.
| Service | 48+ hrs | 24-48 hrs | <24 hrs |
|---|---|---|---|
| Darshan | 100% | 75% | 0% |
| Pooja | 100% | 50% | 0% |
| Hotels | 100% | 50% | 0% |