Visit the Darshan page, select your preferred temple, choose a date and time slot, and complete the payment. You will receive a confirmation email and SMS with your booking details.
Can I reschedule my Darshan booking?
Yes, you can reschedule your Darshan booking up to 24 hours before the scheduled time. Go to My Dashboard > Bookings > Reschedule.
What is the dress code for Darshan?
Most temples require traditional or modest attire. Men should wear dhoti/kurta and women should wear saree/salwar. Specific dress codes are mentioned on each temple's booking page.
Is there any age restriction for Darshan?
Children of all ages are allowed. Senior citizens get priority darshan at select temples. Please check the temple page for specific details.
Payments & Refunds
What payment methods are accepted?
We accept all major credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, and popular wallets. All payments are processed securely via Cashfree.
How long does a refund take?
Refunds are processed within 5-7 business days to the original payment method. For UPI payments, it may take 2-3 business days.
Can I get a refund for a cancelled booking?
Yes, refunds are available based on our cancellation policy. Cancellations made 48+ hours before the booking get a full refund. See our Refund Policy for details.
Is it safe to enter card details?
Yes, all payments are encrypted and processed through Cashfree's secure payment gateway. We never store your card details on our servers.
e-Prasad & Pooja
How is e-Prasad delivered?
e-Prasad is delivered to your address via courier within 5-7 business days after the pooja is performed. You will receive a tracking link via SMS.
Can I book a pooja on behalf of someone else?
Yes, you can book a pooja in anyone's name. Simply enter their name and gotra during booking. Prasad will be sent to the address you provide.
What if I don't receive my e-Prasad?
If you don't receive your e-Prasad within 10 days, please contact our support team with your booking ID. We will arrange a re-delivery.
Account & Security
How do I reset my password?
Click on "Forgot Password" on the login page. Enter your registered mobile or email, verify the OTP, and set a new password.
How can I update my profile?
Login to your dashboard, go to Profile Settings, and update your name, email, mobile, and other details.
Is my personal information safe?
Yes, we take data privacy seriously. Your information is encrypted and never shared with third parties. Read our Privacy Policy for full details.
Can I delete my account?
Yes, you can request account deletion by contacting our support team. Your data will be permanently removed within 30 days.
Tours & Hotels
Are tour packages customizable?
Yes, most tour packages can be customized. Contact our support team after booking to modify itinerary, hotels, or transportation.
What is included in tour packages?
Tour packages typically include accommodation, transportation, meals, and temple visits. Specific inclusions are listed on each package page.
How do I cancel a hotel booking?
Hotel bookings can be cancelled from your dashboard. Cancellation charges depend on the hotel's policy and how close the cancellation is to the check-in date.